Thank you for staying with us!
We want you to have the best stay possible, so if you need anything at all, don't hesitate to reach out to our property manager, Floridian Vacation Homes, with any maintenance or home questions.
Phone: 321-682-7988 Office Hours: 9 AM - 5 PM | After Hours Phone: 407-319-3660 (Emergencies Only)
Check-In: 4 PM Check-Out: 10 AM
For any situation that requires immediate assistance from the police, fire department, or ambulance, please dial 9-1-1. For non-emergency needs from the local sheriff, call 407-348-1100.
The trash collector will not pick up any trash that is not in 13-gallon bags. Place bags in the brown bench at the front door or in the trash bin on the side of the home.
The thermostats are programmed, and you can adjust the temperature between 72 - 80 degrees. Any temperatures outside this range may cause damage to the thermostats.
Below is more information about the home, resort, and local area. For the in-home entertainment instructions, such as operating the movie theater, please go below and click on the name of your home.
Gate Access and Parking
Gate Access- In your check-in instructions, you were given a gate code. At each gate’s kiosk, there is a touchscreen for you to enter this code which will open the gate. This code can be used at all community gates for easy access to all of the community’s amenities. Please be sure to share this with all of your guests that you registered as drivers. If you have any issues, there is an option to call the 24-hour guardhouse for assistance.
Parking- Four cars, as long as they fit, can be parked in the driveway in front of the house. You can park one car perpendicular to the driveway in the apron of the driveway to avoid blocking of the sidewalk. No parking is allowed in the street, blocking the sidewalks or neighbors' driveways, or in the grass. No large trucks, motorcycles, boat trailers, or recreational vehicles are permitted on the premises. For assistance with improperly parked vehicles, contact Resort Guest Services (9 AM - 9 PM) @ 407-507-1417.
Pool & Spa Information
Service- The pool and spa are serviced once/week, and the day and time will vary from week to week due to a number of variables including the weather. Please keep the screen doors to access the pool from the backyard unlocked so that the pool can be cleaned. When the weekly service is being performed, you will be required to exit the pool and spa and remain out of the pool until the service has been completed and remain out for approximately 1-2 hours if chemicals have been added.
Heat Operations- If you have added the pool/spa heat to your reservation, the heater will automatically warm the pool water to ~88 degrees. To heat the spa to ~100 degrees, you must turn the timer dial on the back wall of the home, and depending upon the ambient temperature, it can take 20+ minutes to heat the spa after it is turned on. When the heater is turned on the spa, it will not be heating the pool. Note: The pool/spa heater can only operate when the ambient temperature is >55 degrees.
Safety Fence & Alarm- By law, these are installed to safeguard lives. Please do not tamper with either of these. When the pool is not in use, if there is a pool fence at the home, we ask that you have it in place for safety.
We do not handle the rentals of BBQ grills, cribs, strollers or additional highchairs and Pack N Plays (one high chair and one Pack N Play are provided). Below is a list of local rental companies you can contact that can provide the items and deliver them to our home. Please note that the delivery and pick-up of these items is to be handled by you, and we take no responsibility for these items.
Otter Equipment Rentals | No Hassle Vacation Rentals | Reunion Home Services | Innabi Rentals
Please note that if a grill is rented, it must be outside of the pool deck to avoid damage to pavers.
Regular pest control services are performed at the home. A licensed pest control technician may visit the home during your stay, but it can typically be completed from the outside of the home. If you see any live bugs in the home during your stay, please let the property manager know. It is important to not leave doors open unnecessarily and to clean up all food and drink remains from all surfaces and floors since these will attract pests.
Noise Disturbances & Suspicious Activity
Quiet hours are 10 PM to 7 AM, so please be respectful of your neighbors during this time. For assistance with noise complaints, improperly parked vehicles, and/or suspicious activity between the hours of 7 PM to 3 AM, contact the resort's Roving Patrol at 407-902-3406. For help during the daytime hours, contact 407-507-1417. For extreme situations, contact the local sheriff's office at 407-348-1100.
Smoking & Pets
Neither are allowed in the home, and if violated, the details from the rental contract will go into effect. Smoking can be done in the front of the home or outside of the screened-in pool area.
There are often small animals and birds in the community that are scavenging for food. Please do not feed them as this will encourage them to stay near the home, and they can cause damage to the pool screen and trash bins, and they can leave an unwanted mess at the home. If you notice any scavengers are causing a disturbance, please contact the property manager immediately.
Mail & Packages
FedEx, UPS, Amazon, and other delivery service providers will typically deliver to the home with no issue. If you choose to have deliveries made, they must be done during the dates of your stay. We are not responsible for packages that get delivered or for any packages that are presumed missing.
Resort Information & Hours of Operation
You and all of your guests have complimentary access to all of the resort's amenities. The 10,000 sq. ft clubhouse is located at 2100 Tripoli Court, Kissimmee, FL 34747. At the resort, there is a huge pool with slide, kids' play area, lazy river and tiki bar. There is also a sports court, soccer field, fitness center, volleyball court, sundry shop, and video arcade. All of the below hours of operation are subject to change.
Clubhouse & Game Room 9 AM to 9 PM
Gym 7 AM to 9 PM
Pool Area & Basketball Court 9 AM to Dusk
Tu Casa Bar & Lounge 11 AM to Dusk
Valet Trash 8 AM to 8 PM
Car Services & Deliveries
Uber, Lyft, Taxi, and other car services along with food, grocery, and other delivery services are able to enter and leave the gates with no issue with proper identification. If needed, you can give them the gate access code.
Important Phone Numbers
Floridian Vacation Homes 321-682-7988
Orlando International Airport (MCO) 407-825-2001
Sanford Airport (SFB) 407-585-4500
Celebration Hospital 407-303-4000
Local Sheriff 407-348-1100
Gas & Groceries
7-Eleven (0.7 miles) 2495 Westside Blvd, Kissimmee, FL
Publix (2 miles) 2424 Sand Mine Road, Davenport, FL
Walmart Supercenter (4.7 miles) 550 US-27 N, Clermont, FL
Target (5.2 miles) 3200 Rolling Oaks Blvd, Kissimmee, FL
Restaurants, Shopping, and Things to Do
There are hundreds of restaurants, shopping centers, and attractions within the surrounding areas of the home. We highly recommend searching on OpenTable and TripAdvisor to find restaurants and information about things to do in the area that will fit within your preferences and budget. Also, Visit Orlando also has great information about local events, night life, sports and outdoors, dining, and so much more.